I'm stealing a list again. ^^;; I've always wanted to make a rant about pharmacy anyway. I got this from Kaitou Kage's blog through Demon's. Don't think us retail pharmacy is that much different in customer service as the fast food industry. Here is my modified pharmacy version:

1. Don't try to break a $100 (or even a $50) bill within the first two hours the store is open. We don't have the change yet.

2. If you have to buy your medicine using only change after you pay for your cosmatics, you probably shouldn't wear make up.

3. Don't argue if your medicine can be ready in 10 min if we told you it would take 15. We are not interested to make you stare at us for 5 extra min if we don't have to. Afterall you are the only one that will suffer if you rush us and we make a mistake.

4. Don't leave your trash cans, coffee cup, and garbage on our shelves when you can ask us for garbage can at any counter, or take them out of our store. The gabbage can is just right outside the store.

5. Don't ask for an application and ask to borrow a pen. You should bring a pen if you are looking for a job. Pharmacists cannot continue their work without a pen and if you don't return our pen, we'll put "not to hire this person" on your application.

6. When droping off your prescription, get it right the first time. Don't say you only want the first item after we have prepared all 10.

7. Don't come in and ask what our dispensing fee is. We have a neon yellow sign right on our counter specifically for you to look at so you can see for yourself.

8. Read the price tags on the shelves. All the prices you need to know are on there.

9. Every store has signs telling you which asiel has what. It's not that hard to see. Use your eyes for once.

10. Don't approach the counter if you don't know what you want. You're wasting my time and you are not the only customer I have to serve.

11. Don't ask if we carry other store's store brand item. We have our own store brand for everything.

12. Don't come to a drug store to buy grocery. We don't carry them. If we do, it might cost twice as much as the grocery store does.

13. Yes, we do sell vitamins. It is just on the right of our pharmacy counter. Open your eyes � �.

14. When the pharmacy counter is backed up with medicial questions and people waiting for their prescriptions, it's generally not a bad idea to pay for your shopping at the cash register at the front of the store and be gone in two minutes.

15. If our voice message system said the store is close, don't expect somebody would answer the phone. Pay attention to the voice message for once!

16. Don't ask if we sell shoes polish, we don't.

17. Don't ask if we give you what your doctor orders. We have a licence to do the job right.

18. Use a shopping blasket or cart instead of leaving your shopping items on our counter. They exist for a reason.

19. Read the signs at the counter. They tell you which counter is for prescription drop off, which one is for medical question and which one is to pick up and pay for your prescription. Note, none of them says "cashier".

20. No, we can't fill your prescription if we can't read what your doctor wrote.

21. Don't argue with pharmacy staff on how much your insurance pays on your prescription and how much you need to pay yourself. Your insurance tells us instantanously online and we have nothing to do with your benefit. Argue with them, not us.

22. 30's, 50's, 100's or 200's. Pick a size.

23. Keep your business cards to yourself, unless you are a pharmaceutical sale rep that we are expecting. We have our own fiancial consultants and hair dressers. Your service might be great, but we have no time to buy your service when we are selling our service to you.

24. Don't argue price with us. We have a clear and fixed pricing system. If you don't like it, you can leave. We have no obligation to sell anything to you.

25. Don't ask pharmacy about household cleaners. You know as much as we do.

26. Don't ask pharmacy about make up. We have qualified cosmaticians that can help you at the cosmatics counter.

27. If you want a diagnosis on what that thingy on your skin is, go see a doctor. He might recommend a dermatologist to you if he can't figure out himself.

28. Contrary to popular belief, the customer is not always right.

29. Don't be a moron.

30. The computer never lies.

31. Yes, there is a pair of insoles, left and right in the package that said "1 pair".

32. Customer service goes both ways. If you don't want to be treated like an idiot, then don't act like one.

33. Have your prescription out and ready at the counter. You're wasting everyone's time by spending 30 minutes looking for it.

34. If you need your medicine in an easy open vial, don't wait until the pharmacy staff has handed you your medicine to ask for them. You know you need this stuff ahead of time so tell us.

35. Who manufacture the drugs? What the hell makes our medicine different from any other drug store's?

36. Yes, extra pills does cost extra. Don't look so surprised when the price doubles because you've ordered a double quantity.

37. Yes, the expiry date is there for a reason. Don't ask whether it is ok to take after it has been expired.

38. We serve one customer at a time. Line up and don't interrupt, even though the conversation might not be in the language that you can understand.

39. Don't expect us to know you wanted a smaller supply than your doctor prescribed when you don't specify it. We can't read your mind.

40. If you didn't order it, don't expect to get it.

41. Slow down when you say your address. Not everyone can type 60wpm.

42. Don't yell. We're not deaf.

43. If the flyer say "home health care", don't ask for the product in the drug store. Go to the home health care location indicated on the back of the flyer.

44. Please bring a translator if you need to fill a prescription or get recommendation on a product. We can't tell you how to use your medicine if you don't understand a word we say.

45. You don't take iron pills just because you "feel" you need them.

46. We always dispense the cheapest interchangable product in stock as required by the law, and we have no obligation to explain that to you. If you want to pay extra for a brand that will just do the same job, you may. You just have to tell us ahead of time.

47. Do not knock on the counter. It is very rude. We'll come to serve you when we have a moment.

48. Keep your kids in check. If they're being obnoxious, they're likely to piss us off. Spankings are always an option.

49. If you don't know what your mother has, ask her before asking us for recommendations.

50. Don't let your kids to pick up your medicine or ask for recommendations.

51. If you're talking to us on the phone, ask everybody around you to shut up.

52. Turn off your TV before phoning us.

53. Turn your cell phones off when you drop off or pick up your prescription or ask for recommendations.

54. If you want to talk, fine, but do it on your time, not mine.

55. Don't get inside our counter or try to take something behind the counter. We will hurt you.

56. No, prescription medicine is not returnable. Do you want us to give you medicine that has been touched by somebody else?

57. Don't walk up to the counter and immediately expect us to drop what we're doing right then and there to help you. There is a chance that we might be busy doing something more important.

58. We don't have bathroom for public. There are a few of them in the mall.

59. Present your insurance information when you drop off your prescription. Don't be stupid and suddenly show them at the cash register.

60. Pharmacy is not operator nor customer service. Please listen to the voice message and press 2 for cosmatics when you need a ask about make up; press 3 for merchandiser if you want to ask if we sell a type of toothpaste, or cashier if you want to ask about lottery; press 4 for post office if you want to ask about mailing. Pharmacy staff have more important things to do.

- You've just read Rushita's heart - December 08, 2002 - 11:01 p.m. [ Comments ]

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